Session 1 - Overview, Mission/Vision & Suppliers, Inputs and Process

Session 2 - Outputs, Customers, Voice of Customer (VOC)

Session 3 - Organization Answers, Performance Measurement, Conclusion

Workshop 2 - IO6 DMAIC Cycle

Session 1 - Overview, Define,

Session 2 - Measure

Session 3 - Analyze, Improve & Control, Conclusion

Custom Workshops

2-3 hour sessions:

• Data, Technology & the Knowledge Economy: how to see and apply the new powerful world of data, technology and economy with greater understanding.

• Process Mapping: how to build a process map to identify inefficiencies & customer let-downs in the day-to-day flows of tasks & routine.

• Basic Statistics: how to chart, interpret process behavior and speak with facts using basic statistics.

• Information Design: designing the most effective display of ideas, facts, numerical data & illustrative diagrams for your organization’s data, facts & performance.